Privacy Policy

Last updated: March 1, 2026

1. Introduction

Clicky.pk ("we", "our", or "us") operates the website clicky.pk and the Clicky mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

2. Information We Collect

Personal Information: When you create an account, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment details.

Order Information: We collect details about your purchases, order history, and transaction records.

Device Information: We automatically collect device type, operating system, browser type, IP address, and general location data when you access our services.

Usage Data: We collect information about how you interact with our platform, including pages viewed, products browsed, and search queries.

3. How We Use Your Information

To process and fulfill your orders
To communicate with you about orders, products, and promotions
To provide customer support via chat, WhatsApp, Instagram, and other channels
To improve our website, app, and services
To detect and prevent fraud
To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Seller Brands: To fulfill your orders, we share necessary order details with seller brands on our marketplace.
Shipping Partners: We share shipping details with logistics providers to deliver your orders.
Payment Processors: Payment information is processed securely by third-party payment gateways.
Service Providers: We use third-party services for hosting, analytics, and customer communication.

5. Messaging & Communication Channels

Our platform integrates with WhatsApp, Instagram, and Facebook Messenger for customer support and order updates. Messages sent through these channels are processed by our AI-assisted agent system and stored securely. By contacting us on these platforms, you consent to receiving responses and order-related messages through the same channel.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

7. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to access, update, or delete your personal information. You can manage your account data through your account settings or by contacting us at support@clicky.pk.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: support@clicky.pk
Website: clicky.pk